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E-COB: "Micro Focus Directory Server (mf_CCITCP2) failed to start. Verify you have sufficient privileges to start system services. " (Doc ID 2679980.1)

Last updated on JULY 15, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Microsoft Windows x64 (64-bit)

Symptoms

Applies To:  PeopleTools 8.56.15 and higher, PT 8.57.05 and higher, PT 8.58 releases, with Visual COBOL compiler products on Windows platform

Sample Environment:
-----------------------------
Tools 8.58.04
Micro Focus Visual COBOL for Visual Studio 2017
Windows Server 2016 standard

MicroSoft Visual Studio version 15.9.23 2017
MicroSoft .Net framework version 4.6.01586

Installed products:
ProjectServicePackage Extension - 1.0

Issue:

When installing Micro Focus Visual COBOL for Visual Studio 2017, the following error is received:

Error on screen:

Micro Focus Directory Server (mf_CCITCP2) failed to start. Verify you have sufficient privileges to start system services.

Micro_Focus_Visual_COBOL_for_Visual_Studio_2017_20200605134558.log

----------------------------------------------------------------------------------------------------------

...

...

[0E34:1364][2020-06-05T13:46:13]i304: Verified existing payload: visualcobol_40x86 at path: C:\ProgramData\Package Cache\{A054C29B-14DA-4DAC-9737-753F511E4978}v4.0.00243\visualcobolvisualstudio2017\visualcobol_40x86.msi.
[0E34:00E8][2020-06-05T13:46:13]i323: Registering package dependency provider: {A054C29B-14DA-4DAC-9737-753F511E4978}, version: 4.0.00243, package: visualcobol_40x86
[0E34:00E8][2020-06-05T13:46:13]i301: Applying execute package: visualcobol_40x86, action: Install, path: C:\ProgramData\Package Cache\{A054C29B-14DA-4DAC-9737-753F511E4978}v4.0.00243\visualcobolvisualstudio2017\visualcobol_40x86.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="D:\Program Files (x86)\Micro Focus\Visual COBOL" ECLIPSEINSTALLDIR="" BUILDSERVER=""'
[0E34:1364][2020-06-05T13:46:18]i304: Verified existing payload: visualcobol_40x64 at path: C:\ProgramData\Package Cache\{C74244BE-E4B6-4534-9A03-618383226CCF}v4.0.00243\visualcobolvisualstudio2017\visualcobol_40x64.msi.
[0E34:1364][2020-06-05T13:46:22]i304: Verified existing payload: visualcobolvisualstudio2017_40x86 at path: C:\ProgramData\Package Cache\{86834FCA-0B35-4B57-B2F7-4EFEEF56A78E}v4.0.00243\visualcobolvisualstudio2017\visualcobolvisualstudio2017_40x86.msi.
[0E34:1364][2020-06-05T13:46:23]i304: Verified existing payload: visualcobolvisualstudio2017_40x64 at path: C:\ProgramData\Package Cache\{95F1BF51-0036-440B-AC93-C18A45357552}v4.0.00243\visualcobolvisualstudio2017\visualcobolvisualstudio2017_40x64.msi.
[0E34:1364][2020-06-05T13:46:23]i304: Verified existing payload: MFVSIXINSTALL at path: C:\ProgramData\Package Cache\5EEE154B5AEF77C7A74EF1B6DAB73A1FD7577644\MFVSIXInstall.exe.
[0E34:00E8][2020-06-05T13:49:46]e000: Error 0x80070643: Failed to install MSI package.
[0E34:00E8][2020-06-05T13:49:46]e000: Error 0x80070643: Failed to execute MSI package.
[0A4C:0CE0][2020-06-05T13:49:46]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0A4C:0CE0][2020-06-05T13:49:46]i319: Applied execute package: visualcobol_40x86, result: 0x80070643, restart: None
[0A4C:0CE0][2020-06-05T13:49:46]e000: Error 0x80070643: Failed to execute MSI package.
[0E34:00E8][2020-06-05T13:49:46]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1e450e57-4feb-4ad5-956e-9fdfbd9ac4c6}, resume: None, restart: None, disable resume: No
[0E34:00E8][2020-06-05T13:49:46]i330: Removed bundle dependency provider: {1e450e57-4feb-4ad5-956e-9fdfbd9ac4c6}
[0E34:00E8][2020-06-05T13:49:46]i352: Removing cached bundle: {1e450e57-4feb-4ad5-956e-9fdfbd9ac4c6}, from path: C:\ProgramData\Package Cache\{1e450e57-4feb-4ad5-956e-9fdfbd9ac4c6}\
[0E34:00E8][2020-06-05T13:49:46]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1e450e57-4feb-4ad5-956e-9fdfbd9ac4c6}, resume: None, restart initiated: No, disable resume: No
[0A4C:0CE0][2020-06-05T13:49:46]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

****************************************************************

In another instance,  the COBOL server install log shows :

..

..

[0BB0:22D4][2020-06-19T16:19:35]i301: Applying execute package: cobolserver_40x86, action: Install, path: C:\ProgramData\Package Cache\{F834A0C7-8877-4EDC-BE5F-0C42E39099D0}v4.0.00243\cs\cobolserver_40x86.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="D:\VisualCOBOL40" ECLIPSEINSTALLDIR="" BUILDSERVER=""'
[0BB0:22D4][2020-06-19T16:41:34]e000: Error 0x80070643: Failed to install MSI package.
[0BB0:22D4][2020-06-19T16:41:34]e000: Error 0x80070643: Failed to execute MSI package.
[20CC:0914][2020-06-19T16:41:34]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[20CC:0914][2020-06-19T16:41:34]i319: Applied execute package: cobolserver_40x86, result: 0x80070643, restart: None
[20CC:0914][2020-06-19T16:41:34]e000: Error 0x80070643: Failed to execute MSI package.
[0BB0:22D4][2020-06-19T16:41:34]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2ae6b77a-e7e3-4af4-9cf8-e4bfd9ce4f20}, resume: None, restart: None, disable resume: No
[0BB0:22D4][2020-06-19T16:41:34]i330: Removed bundle dependency provider: {2ae6b77a-e7e3-4af4-9cf8-e4bfd9ce4f20}
[0BB0:22D4][2020-06-19T16:41:34]i352: Removing cached bundle: {2ae6b77a-e7e3-4af4-9cf8-e4bfd9ce4f20}, from path: C:\ProgramData\Package Cache\{2ae6b77a-e7e3-4af4-9cf8-e4bfd9ce4f20}\

..

..

Cause

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In this Document
Symptoms
Cause
Solution


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