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Receive Error "Task Unsuccessful. Return code 227, Return message = Message Not Found: cannot create an instance of MSWord to determine version (10420, 227)" When Clicking Preview PDF Button on Contract Document (Doc ID 2681170.1)

Last updated on JUNE 16, 2020

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Receive an error when clicking Preview PDF button on send Contacts page

The issue can be reproduced at will with the following steps:
1. Navigate : Supplier Contracts > Create Contracts and Documents> Contract Entry
2. Create supplier contract
3. Enter Supplier
4. Enter an item
5. Save
6. Click Add a Document
7. Select the Configurator ID
8. Enter Description and click Create Document
9. Answer the questions and click Finish
10. Click Send to Contacts button
11. Click Preview PDF
Issue : Receive an error

Changes

 Not Applicable

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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