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E-CRM: When Creating A New Note Through Fluid Self Service The Layout Is Not Saved (Doc ID 2682177.1)

Last updated on JUNE 19, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other


When adding a new note through the fluid self service and after saving, the layout of the note is not saved.

This results in a block of text which isn't easy to read.


The issue can be reproduced at will with the following steps:
1. Open My Cases
2. Open a case
3. Add a new note and save
4. Text is saved without formatting, the hard returns are not registered



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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