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ETL9.2: Approve Reported Time Performance Issue (Doc ID 2683605.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Approvals:

 

We have a performance issue on timecard approval via manager dashboard or manager self service. The page just keeps wheeling until timeout. No changes to system.When looked at the app server logs  found follwoing SQL error on some users.

ERROR
-----------------------



PSAPPSRV.12640 (1) [2018-06-18T08:46:00.598 DTAN3859@asdsk19538.cdc.org (CHROME 67.0.3396.87; WIN7) ICScript](3) File: E:\pt85407b-retail\peopletools\src\pssys\osmget.cppSQL error. Stmt #: 1321 Error Position: 0 Return: 8601 - [Microsoft][SQL Server Native Client 11.0][SQL Server]Executing SQL directly; no cursor.
[Microsoft][SQL Server Native Client 11.0][SQL Server]The ORDER BY clause is invalid in views, inline functions, derived tables, subqueries, and common table express
Failed SQL stmt: SELECT COUNT(*) FROM (SELECT DISTINCT B.OBJNAME FROM PS_APPDES_OBJ_PERM A, PS_APP_DES_OBJECTS B WHERE B.APP_DES_CATEGORY <> '2' AND A.DESCR = B.DESCR ORDER BY B.OBJNAME)
PSAPPSRV.12640 (1) [2018-06-18T08:46:00.602 DTAN3859@asdsk19538.cdc.org (CHROME 67.0.3396.87; WIN7) ICScript](0) Database Options: override_connection_reset: 0

Also attached the full app server log.
We tried to delete app server cache and rec'd this error (see attachment cache deletion error).
 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manager approves time from Manager self service or dashboard > approve reported time
2. There are 5 managers approving time at same time
3. Each manager does not have more than 15 employees to approve time for at same time


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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