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E-CLOUD: "This site can't be reached" / "ERR_CONNECTION_REFUSED" When Attempting to Access a PeopleSoft Environment Provisioned Through the Oracle Cloud Infrastructure Marketplace. (Doc ID 2686236.1)

Last updated on JULY 03, 2020

Applies to:

PeopleSoft Cloud Manager - Version 09 and later
Information in this document applies to any platform.


Unable to connect to a new PeopleSoft environment provisioned on Oracle Cloud Infrastructure via the Marketplace. The following errors occur in the user's web browser:

"This site can't be reached"


The issue can be reproduced at will with the following steps:

  1. Set up OCI instance.
  2. Provision the PeopleSoft environment using the Cloud Marketplace image with improperly formatted passwords set in the "CLOUD-INIT SCRIPT" field.
  3. Attempt to connect to the PeopleSoft PIA site.
  4. Error occurs.


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