Assign Awards to Students Item Type Row Grayed Out/Read Only Preventing Further Updates (Doc ID 2686418.1)

Last updated on MAY 18, 2022

Applies to:

Symptoms

On Assign Awards to Students, a particular item type row is grayed out - indicating it is display only or read only - preventing the user from making any further adjustments to the item type.

This issue will typically be specific to just one student, and even other item types on that student's package display normally and are able to be updated.

The issue can be reproduced with the following steps:

1. Navigate to Financial Aid > Awards > Award Processing > Assign Awards to a Student > Student Aid Package and choose the Emplid.
2. Note the item type row (or more than one) where the action box, and also the offered and accepted fields, are not available for data entry - in contrast with other item type rows where the user can enter information.

Cause

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