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Assign Awards to Students Item Type Row Grayed Out/Read Only Preventing Further Updates (Doc ID 2686418.1)

Last updated on FEBRUARY 08, 2023

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.


On Assign Awards to Students, a particular item type row is grayed out - indicating it is display only or read only - preventing the user from making any further adjustments to the item type.

In some cases, the issue may be specific to just one student, and even other item types on that student's package display normally and are able to be updated. In other cases, the issue may be specific to a particular item type and affecting all students assigned the item. The second scenario is seen to occur especially with new item types that weren't previously used.

The issue can be reproduced with the following steps:

  1. Navigate to Financial Aid > Awards > Award Processing > Assign Awards to a Student > Student Aid Package and choose the Emplid.
  2. Note the item type row (or more than one) where the action box, and also the offered and accepted fields, are not available for data entry - in contrast with other item type rows where the user can enter information.


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