E-Chatbot: "Generic Error Integration Gateway - External System Contact Error (158,10721)" Error when Clicking on ChatBot Tile
(Doc ID 2689781.1)
Last updated on SEPTEMBER 23, 2021
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.58 to 8.58 [Release 8.4]Information in this document applies to any platform.
Symptoms
Sample environment is on PeopleTools(PT) 8.58.03. When attempting to click on the Chatbot tile, the following error occurs:
The issue can be reproduced using the following steps:
1. Configure Chatbot.
2. Configure Integration Broker (IB).
3. Click on the Chatbot tile.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |