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E-Chatbot: "Generic Error Integration Gateway - External System Contact Error (158,10721)" Error when Clicking on ChatBot Tile (Doc ID 2689781.1)

Last updated on APRIL 06, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 to 8.58 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Sample environment is on PeopleTools(PT) 8.58.03. When attempting to click on the Chatbot tile, the following error occurs:

 

The issue can be reproduced using the following steps:

1. Configure Chatbot.

2. Configure Integration Broker (IB).

3. Click on the Chatbot tile.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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