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The Payment Plan Adjust Program Was Not Able To Retrieve Charge Information. (Doc ID 2689807.1)

Last updated on JULY 13, 2020

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 
In our campus solutions 9.2 database when we attempt  to adjust a payment plan
the following error occurs.

ERROR
-----------------------
14816,11113 The payment plan adjust program was not able to retrieve charge information

After cancelling the student from the plan and trying to add them back to the plan posting  fails on the page    Student financials > payment plans > payment plan > assign payment plan
Remote program SFPLNCAL failed with return code:9998.Reason: Called PTPSQLRT with SQL-CURSOR set to zero. In section: SQLRT: DD00-CURSOR-IDXDB200-ROLLBACK (2,-1) SYSTEM_SF.PRE_PMT_PLAN_POST.FieldChange PCPC:19455 Statement 403


 

Cause

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In this Document
Symptoms
Cause
Solution


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