Notification Registry > Enable Custom Action Class Not Used In Generating Alerts (Doc ID 2690369.1)

Last updated on NOVEMBER 26, 2021

Applies to:

Symptoms

When implementing Alerts from the Notification Framework, the configuration defined in 'Enable Custom Action' in the Notification Registry is not used. Instead the EOEN_ALERTS app package code delivered in the sample alerts is still used.

The issue can be reproduced with the following steps:

1. In Application Designer, open application package EOEN_ALERT > Save as TST_EOEN_ALERTS, and include PeopleCode
2. Open Application Class CustomEmail, locate method: BuildEmailText > Comment out TAGs 3-5 to change email format
3. In PIA, Navigation: Enterprise Components > Events & Notifications > Notifications Framework > Notifications Registry
4. Add new Process Name: TST_EOEN_ALERTS and Process Category: CUSTOMEMAIL and Enable Custom Action, and enter new Application Class
5. Navigation: Reporting Tools > Query > Query Manager > Create new query to return the User ID for an Employee
6. Save new query, TST_OPRID, with Query Type: User and Owner: Public
7. Navigation: PeopleTools > Utilities > Administration > Message Catalog > Create new message catalog entry
8. Navigation: Enterprise Components > Events & Notifications > Notification Framework > Notifications System Overrides
9. Create new notification override for Process Name: TST_EOEN_ALERTS and Process Category: CUSTOMEMAIL
10. Navigation: Enterprise Components > Events & Notifications > Alerts > Alert Definition > Create new alert definition using Query Name: TST_OPRID Process Name: TST_EOEN_ALERTS and Process Category: CUSTOMEMAIL
11. Use new Catalog Entry to define the Email Subject and Message Details
12. Use HC_SOCIAL_MEDIA_TYPE_GBL to select Page: SOCIAL_MEDIA_TYPE so an alert is generated when a new Social Media Type is added.
13. Navigation: Set Up HCM > Foundation Tables > Personal > Social Media Type > Add new Social Media Type: Facebook
14. Navigation: Enterprise Components > Events & Notifications > Alerts > Run Alerts > Check Email tied to the Employee
15. Note email format matches delivered format from the delivered application class EOEN_ALERTS:CustomEmail and not using the application package/class defined in the setup

Changes

Cause

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