My Oracle Support Banner

ELM 9.2: Internal Learners Not Populating After Running PERSON_BASIC_FULLSYNC and WORKFORCE_FULLSYNC (Doc ID 2691343.1)

Last updated on JULY 19, 2020

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After running the fullsync messages (specially after PERSON_BASIC_FULLSYNC and WORKFORCE_FULLSYNC), and running the FullSync Data process for these messages, Internal Learners are not populated. Also, the staging data in the tables does not look like it was touched. 


The issue can be reproduced at will with the following steps:
1. Run the PERSON_BASIC_FULLSYNC and WORKFORCE_FULLSYNC operations from HCM to ELM
2. Process the staged data from Set Up ELM > Process FullSync Data

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.