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Canada VAT GST Tax Charged on US Customer Pickup (Doc ID 2692009.1)

Last updated on JULY 17, 2020

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Canada VAT GST tax is charged to US customer that is picking up goods in Canada.  There should not be a charge to the US customer as they are receiving the product in Canada.

VAT is being charged for CAN sold-to and US ship-to for customer pickup orders, and this is incorrect. VAT shouldn't be charged to US customers, even if they are picking up the product in Canada.

Steps to Reproduce Issue:
1. Enter sales order for Canada order management business unit
2. Sales order is for US customer
3. Enter line and check customer pickup box
4. Save order and VAT GST is charged.

Changes

Not applicable. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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