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View Generated Communication Showing Error Creating Directory (Doc ID 2693882.1)

Last updated on JULY 29, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.


When admissions staff goes to view a generated admissions letter (CommGen), the following intermittent error is displayed.

Error Message
Error creating directory : A file or directory in the path name does not exist.

Steps to reproduce

  1. Navigate to Campus Community - Communications - Person Communications- Communication Management
  2. Search for a user with a known communication.
  3. Select a communication and click the View Communication Link
  4. Click the View button an receive the error occasionally. Click Ok on the error and click View again and it works.


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