E-ES: Randomly User is Kicked Out while Filtering through Elasticsearch Results "An error has occurred which prevents this transaction continuing". (Doc ID 2697038.1)

Last updated on JULY 27, 2022

Applies to:

Symptoms

The user is kicked out of the application when filtering through Elasticsearch results set. 

The online error: 

 In order to see where it errors do the following:

1.  Set the logfence=4 in the psappsrv.cfg file. 

2.  Reproduce the error.

3.  Check today's dated application server log  appsrv_xxxx.log and the TUXLOG found in the domains logs directory. 

4.  Check for the search entries:

SEARCH - get search categories
SEARCH - get search attributes
SEARCH - get facets for the component
SEARCH - get filter names
SEARCH - get facet names and paths
SEARCH - set the DoAttributesSearch parameters

5.  Check for the entry in the log with the time stamp of the online error. In this case it was the recycle count set low:
Recycling server after 1000 services. 

Cause

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