Fluid eBenefits Life Event Does Not Open Benefit Plan Details Page in Order to Make an Election. (Doc ID 2697898.1)

Last updated on AUGUST 23, 2023

Applies to:

Symptoms

We are experiencing an issue viewing the details of Benefit Plan options on the Fluid Benefit Enrollment page that is accessed from a Life Event Activity Guide.  As an employee, create a new life event for Birth / Adopt / Guardian Event. We get to the step for Benefits Enrollment and when we try to click the Tile to view details of the Benefit Plan, the page does not change to the Plan detail page.  Navigation:  Employee Self Service > Benefits Details > Life Events

Changes

Cause

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