My Oracle Support Banner

E-CLOUD: Downloading Patches in Repository Are Stuck Even After Re-subcription. File Server is Read-Only Mode. (Doc ID 2699038.1)

Last updated on AUGUST 11, 2020

Applies to:

PeopleSoft Cloud Manager - Version 10 and later
Linux x86-64 on Oracle Public Cloud

Symptoms

On : 10 version, Managing Environments

The patch download process in Cloud Manager are stuck, regardless of the channel subscription.

The download log file just hangs after validating the license agreement. See similar text message below:

DEBUG] download_manager (MainThread) Connecting to MOS to check for updates...
[DEBUG] download_manager (MainThread)   
[DEBUG] download_manager (MainThread) Starting download: CS_92_Linux514
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_1of11.zip requires license agreement. Agreement id is not available !. Getting agreement id...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_11of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_10of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_6of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_8of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_3of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_2of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_5of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_7of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_4of11.zip requires license agreement. Agreement id is available...
[DEBUG] download_manager (MainThread) CS-920-UPD-018-LNX_9of11.zip requires license agreement. Agreement id is available...

STEPS

======

1.) Go to Cloud Manager > Repository >  Download Subscriptions.

2.) Unsubscribe to the channel and then re-subscribe.

3.) Observe the download progress.

4.) Go to the Logs section and check the latest activity for the channel.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.