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Unable To Make Credit Card Payments Using Chrome 80.0 and Higher (Doc ID 2699952.1)

Last updated on AUGUST 17, 2020

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to post a credit card payment  using the CHROME browser in our current Campus solutions database
the following error may  occurs.

 
from fluid Self Service  trace
 

>>>>> Begin SSF_MAP_FLUID.COMPONENTS.SSF_SS_3RDPARTY_FL.OnExecute level 0 row 0
PSAPPSRV.4368 (62) 1-574452 13.03.20 0.000000 15: method SSF_SS_3RDPARTY_FL__Activate
PSAPPSRV.4368 (62) 1-574453 13.03.20 0.000000 16: Local Record &wrk_rec = CreateRecord(Record.SCC_PMT_APP_WRK);
PSAPPSRV.4368 (62) 1-574454 13.03.20 0.000000 17: &SSF_PMT_WRK3.CopyFieldsTo(GetRow().SSF_PMT_WRK3);
PSAPPSRV.4368 (62) 1-574455 13.03.20 0.001000 ErrorReturn-> 236 - First operand of . is NULL, so cannot access member CopyFieldsTo. (180,236) SSF_MAP_FLUID.COMPONENTS.SSF_SS_3RDPARTY_FL.OnExecute Name:SSF_SS_3RDPARTY_FL__Activate PCPC:923 Statement:17

Called from:SSF_SS_3RDPARTY_FL.Activate Statement:1


Fluid self service  pop up  popup window

First operand of . is NULL, so cannot access member CopyFieldsTo
SSF_MAP_FLUID.COMPONENTS.SSF_SS_3RDPARTY_FL.OnExecute Name:SSF_SS_3RDPARTY_FL__Activate PCPC:923 Statement 17
Called from:SSF_SS_3RDPARTY_FL.Activate Statement:1
The first operand of the dot operator is the NULL value, indicating the lack of any object value. As a consequence, the given method or property cannot be used.

 
The issue can be reproduced at will with the following steps:
 Student Self service make a payment page.
 in Step 4 3rd party page populate the credit card billing information,credit card number, expiration date and click pay to be transferred to the credit card servicers site.
Note the error pop up on from SSF_MAP_FLUID.COMPONENTS.SSF_SS_3RDPARTY_FL

 The issue may occur consistently, or intermittently.

Variations of the error will occur in Classic Student Self Service
                                                   Cashiering Make a Payment or
                                                   anywhere that interfaces to a 3rd party website.

Punch out errors will often be accompanied by a PeopleSoft error, Punch back errors on return from the 3rd party may have no specific PeopleCode error.

When a punchback error occurs the user may see a pop up from chrome with the message:

Your website" Refused to Connect or return the user to a portal login page.

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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