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ELM 9.2: From Service Operations Monitor, Messages PERSON_BASIC_SYNC Stuck in New Status (Doc ID 2700408.1)

Last updated on AUGUST 19, 2020

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


From Service Operations Monitor, PERSON_BASIC_SYNC messages are in new status and not processed.

Steps to Replicate Issue: 

1. Set up in HR Service Operation PERSON_BASIC_SYNC integrated with ELM Service Operation PERSON_BASIC_SYNC
2. In HR environment, add new employees or modify existing Person data, which triggers messages PERSON_BASIC_SYNC
3. In HR environment from Service Operations Monitor, messages PERSON_BASIC_SYNC in status Done, however, in ELM environment, messages PERSON_BASIC_SYNC in status new




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