My Oracle Support Banner

E-CLOUD: CM 10 To CM 11 Upgrade Fails While Running the PeopleTools Upgrade to 8.58 (Doc ID 2702185.1)

Last updated on AUGUST 21, 2020

Applies to:

PeopleSoft Cloud Manager - Version 10 to 11 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : 10 version, Managing Environments

The Self-Update process to upgrade from Cloud Manager (CM) 10 to CM 11 fails when running the PeopleTools Upgrade to PT 8.58.

Below is the result of running: run_cloud_manager_update -t CM_UPGRADE -o get_status

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the CM 10 to CM 11 Self-Upgrade process.
2. Wait until the PeopleTools (PT) Upgrade process begins. At this time, the CM instance becomes inaccessible.
3. Check the status of the PT Upgrade by running: run_cloud_manager_update -t CM_UPGRADE -o get_status

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.