Benefits Enrollment Is Not Initiating on Onboarding Activity Guide
(Doc ID 2703424.1)
Last updated on NOVEMBER 09, 2023
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
The Benefits Enrollment step using Service ID BN_BNE_LE_ENROLL1_FLwas added to the Onboarding Activity Guide Category. When an employee reaches that step in the Activity guide, they get the following message:
ERROR
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The Benefits department will contact you for your enrollment changes.
Steps to reproduce the issue:
. 1. Add Service ID BN_BNE_LE_ENROLL1_FL to Onboarding Category Benefits Enroll step (Navigation: Enterprise Components > Activity Guide Composer > Categories).
2. Add Fluid Benefits Enrollment step to Onboarding Activity Guide Category (Navigation: Enterprise Components > Activity Guide Composer > Templates)..
3. Start OnBoarding Activity Guide (Navigation: Employee Self Service homepage > OnBoarding tile).
4. Go to Benefits Enrollment step.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |