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Benefits Enrollment Is Not Initiating on Onboarding Activity Guide (Doc ID 2703424.1)

Last updated on AUGUST 21, 2020

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The Benefits Enrollment step using Service ID BN_BNE_LE_ENROLL1_FLwas added to the Onboarding Activity Guide Category. When an employee reaches that step in the Activity guide, they get the following message:

ERROR
-----------------------
The Benefits department will contact you for your enrollment changes.

Steps to reproduce the issue:

.    1. Add Service ID BN_BNE_LE_ENROLL1_FL to Onboarding Category Benefits Enroll step (Navigation: Enterprise Components > Activity Guide Composer > Categories).
     2. Add Fluid Benefits Enrollment step to Onboarding Activity Guide Category (Navigation: Enterprise Components > Activity Guide Composer > Templates)..
     3. Start OnBoarding Activity Guide (Navigation: Employee Self Service homepage > OnBoarding tile).
     4. Go to Benefits Enrollment step.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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