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E-WF/MCF: After Configuring PeopleSoft With OCI Email Delivery, Sendmail Fails With "535 Authentication Required" Error (Doc ID 2708917.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.

Symptoms

Sample site is on PeopleTools 8.58.xx, and are integrating PeopleSoft With OCI Email Delivery. After setting up SMTP with OCI SMTP servers, the following error is seen in the SMTP log when testing Sendmail.

ERROR

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The issue can be reproduced using the following steps:

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1. Set up the SMTP parameters in the application server configuration file, psappsrv.cfg.

For example,

SMTPServer=smtp.email.xxxxx.oci.oraclecloud.com

SMTPPort=587

SMTPUseSSL=N

SMTPSSLPort=587

SMTPTLSEnable=true

SMTPTLSRequired=true

SMTPTrace=1

2. Generate the OCI account SMTP credentials, and set up the user account for SMTP credential

SMTPUserName=ocid1.user.oc1..axxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.cj.com

SMTPUserPassword={V2.1}xxxxxxxxxxxx

 

3. Test sending email from the workflow default message page, it fails with error above in the SMTP log

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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