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EAP: Missing User and Payment Request ID in Pushback Notification (Doc ID 2708995.1)

Last updated on FEBRUARY 21, 2023

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.


Payment request is not populating the user and request id the notification alert.


1.  Sign in as APA1 

2.  Create Payment Request

3.  Sign in as APS1

4.  Locate the Payment Request

5.  Approve the Payment Request
     - Payment Request is approved and routed to MGR1

6.  Sign in as MGR1

7.  Approve the Payment Request then logout

8.  Sign in as VP1

9.  Click the Approvals tile

10.  Click right arrow linked to Payment Request

11.  Click More button

12.  Click Pushback button

13.  Supply Comments then Submit

14.  Sign in as MGR1

15.  Click the notification bell icon
       - Notice that User and Request Id notification is missing in the alert verbiage.



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