My Oracle Support Banner

CUSTOMER_SYNC is not Processing Customer Groups Addition in Customers Page (Doc ID 2709023.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

CUSTOMER_SYNC and CUSTOMER_SYNC_EFF are not Processing Customer groups addition in Customer General info.

Steps to Reproduce the Issue:
1. Make sure the customer queue is running
2. Activate CUSTOMER_SYNC Service operation
3. Open an existing customer
4. Add a new customer group and save it.
5. Check the XML file created in Asynchronous

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.