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E-PUM: Getting Error: 'the input access ID/ password is not right, please enter the correct access ID and password to continue' to Install New Language When Defining Change Package (Doc ID 2710138.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


A new language needs to be installed on PUM (PeopleSoft Update Manager) in order to create a Change Package. This will require the Access ID password.

After putting the credentials, it fails with the below error:


The issue can be reproduced at will with the following steps:

1. Log into the PUM Source environment.
2. Navigate to Lifecycle Tools > Update Manager > Update Manager Dashboard > Select Target Database.
3. Open the Define Change Package folder and select Update Package.
4. Supply the credentials to install the related language.




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