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Requisition Email Approvals Approved Incorrectly by EOAWEMC Application Engine Process When Approver Uses Reply button (Doc ID 2715124.1)

Last updated on OCTOBER 04, 2020

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Requisition Email Approvals approved incorrectly by EOAWEMC Application Engine Process when Approver Uses Reply button in the approval email received.

EOAWEMC AE program pickup the email thread that includes the conversation of Requisition Requester's and Approver's with questions and replies from the Repository Mailbox. EOAWEMC marked the Requisitions as approved without any approval response (Approve/Deny).

The body of the email didn't include emcGUID, emcFieldComment in their conversations


Steps to reproduce the issue:

1) Configure the Integration Broker setup for Email Collaboration for Requisition Approval
2) Create a Requisition
3) Submit for Approval
4) Approver receives the Approval Email
5) Click on the Reply for the Approval Email as they have some questions to the Requester
6) EOAWEMC AE program pickup the email thread that includes the conversation of Requisition Requester's and Approver's with questions and replies from the Repository Mailbox. EOAWEMC marked the Requisitions as approved without any approval response (Approve/Deny). The body of the email didn't include emcGUID, emcFieldComment in their conversations


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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