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EEBI 9.2: Invoice Delivery Options Change at Fluid eBill Payment My Preferences Blanks Out Contact Customer Documentation Setup for Preferred Communication (Doc ID 2716711.1)

Last updated on OCTOBER 04, 2020

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

It has been detected a system inconsistency when a User manually changes the 'Invoice Delivery Options' setting at the My Preferences Fluid level in eBill Payment (Page EB_USER_PREF_SCF) from 'Print Copy' to 'Email Notification'. This affects the Contact's configuration for that Customer Documentation (Page CONTACT_ADDTL_INFO), as the Preferred Communication setting defined gets blanked out for the Document Code INVC.

Note that the Preferred Communication field (Record CONTACT_CST_DOC, Field COMM_METHOD) is a required one, and not providing a value would issue the below Error Message when trying to save:

   " Contact's Preferred Communication should not be empty. (5300,137) "

This happens even after the solution from <Bug 28839726> (EBILL: INVOICE DELIVERY OPTIONS CHANGE AT PROFILE LEVEL BLANKS OUT CONTACT SETUP) is implemented (Was delivered within FSCM 9.2 Image #31). This fix was addressing the scenario when the My Preferences change was done on Online Classic eBill Payment page. The issue still persists with Fluid My Preferences page.

REPLICATION STEPS:

     1.- Log into the FSCM Online Application as User ID VP1 using the EMPLOYEE Portal
     2.- Navigate to: Customers > Contact Information
     3.- Open existing Contact ID EBILL101, under Set ID SHARE
     4.- Click on the Contact Customers link available
     5.- In the Customer tab, click the Documentation link from the row corresponding to Customer ID EBILL101
     6.- On the Documentation section, define the below settings:
               - Document Code = INVC
               - Preferred Communication = Standard Mail
               - Number of Copies = 1
     7.- Save the changes
     8.- Log into the FSCM Online Application as User ID VP1 using the CUSTOMER Portal
     9.- Navigate to: eBill Payment > Profile (Page BI_CONTACT_SS_PHN)
     10.- Confirm that at the 'Invoice Delivery Options' section the default option is 'Print Copy'
     11.- Go to the eBill Payment Fluid Homepage
     12.- Click on the Account Settings Tile
     13.- Click on the 3 point icon (Actions) at the top right hand side of the screen
     14.- From the drop down list of options, choose 'My Preferences'
     15.- Modify the Invoice Delivery Options setting from 'Print Copy' to 'Email Notification'
     16.- Click on Done button
     17.- The system returns automatically into the Account Settings Fluid page, and shows for a couple of seconds the message that "Your changes have been saved."
     18.- Log into the FSCM Online Application as User ID VP1 using the EMPLOYEE Portal
     19.- Navigate to: Customers > Contact Information
     20.- Open existing Contact ID EBILL101, under Set ID SHARE
     21.- Click on the Contact Customers link available
     22.- In the Customer tab, click the Documentation link from the row corresponding to Customer ID EBILL101
     23.- On the Documentation section, locate the row where Document Code = INVC , and confirm that the Field Preferred Communication is now blank

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

The Contact Customer Documentation settings for Document Code INVC become corrupted, and this will have an impact when trying to process Invoices for this Customer, and notify the Contact in question. More importantly, if this Contact has been defined with multiple Customers, all of them will have the Preferred Communication field as blank, and will need to be set up one by one from scratch in order to save any changes in this Component.

The Documentation settings for the Document Code INVC should be correctly configured at all times, being in-sync with any configuration set up at the eBill Payment Profile level.

NOTE: In the images/screenshots/examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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