EPY: Reversed Paycheck Shows 'Reversing Check' Status Even After Confirmation (Doc ID 2717561.1)

Last updated on APRIL 15, 2024

Applies to:

Symptoms

Reversed Paycheck shows 'Reversing Check' status even after confirmation

We are trying to reverse a paycheck for a newly hired employee and run into the issue that the reversal check shows the status of 'Reversing Check' even after confirmation.

Note: The employee's hire date is 09/28, but as the dates after that were already used for off-cycles or on-cycles, we used 09/22 for the reversal.

When running the payroll confirm on the right hand side, it should have confirmed the reversal.

The issue can be reproduced with the following steps:
1. Hire an employee effective 09/28/2020
2. Process a paycheck by confirming for the new hire for Pay Period End Date 09/30/2020
3. Add an off-cycle Pay Calendar for Pay Period End Date 09/22/2020
4. Process the reversal against that Pay Period End Date of 09/22/2020
5. Run the pay confirm on the right hand side and the review paycheck is stuck on "Reversing Check"

Changes

Cause

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