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E-CLOUD: "Visual Studio DLL vcredist_x64.exe installation(64-bit) failed" Error While Performing Tools Upgrade Using Cloud Manager (Doc ID 2717824.1)

Last updated on OCTOBER 15, 2021

Applies to:

PeopleSoft Cloud Manager - Version 10 and later
Microsoft Windows x64 (64-bit)

Symptoms

On : 11 version, Managing Environments

Performing Tools upgrade of 8.56 environment to 8.58, using Cloud Manager, failed at the Database upgrade step. Following error is seen in the PTClientDeploy.log file.


ERROR
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STEPS
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The issue can be reproduced at will with the following steps:

1. Navigate to Environment tile in Cloud Manager and Click on Details link
2. Navigate to Upgrade PeopleTools and Click on Go
3. Upgrade fails at Database upgrade step 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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