Disburse Aid Disbursement Button Error: 'Remote program FAPDISBR failed with reason: FETCH-DISB' (Doc ID 2719801.1)

Last updated on OCTOBER 13, 2020

Applies to:

Symptoms

When attempting to invoke on-line disbursement, the following error occurs, beginning with the following:

"Remote program FAPDISBR failed with reason: FETCH-DISB." 

The issue can be reproduced at will with the following steps:

1. Navigate to the disburse aid, or disburse aid with override components, for the student, term, and item type.
2. Click 'Override Authorization' box if appropriate.
3. Click 'Authorization' button.
4. Click 'Disbursement' button.

The problem tends to be specific to one instance or a few instances, with the process working in most other instances.

Cause

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