'Remote program FAPDISBR failed with reason: FETCH-DISB' Error on Disburse Aid Page When Clicking Disbursement Button (Doc ID 2719801.1)

Last updated on MARCH 07, 2022

Applies to:

Symptoms

On the disburse aid page, when attempting to disburse an item type for a single student, by clicking the disbursement button, the following error occurs and displays on the page:

 The problem tends to be specific to one emplid or item type, or only a few, with the process working as expected in most other instances.

 The issue can be reproduced at will with the following steps:

1. Navigate to Financial Aid > Disbursement > Disburse Aid > Disburse Aid or (if authorization override is needed) Financial Aid > Disbursements > Disburse Aid with Override > Disburse Aid with Override. 
2. Choose the correct term and scroll to the item type being disbursed. 
3. Click 'Override Authorization' box if appropriate.
4. Click 'Authorization' button.
5. Click 'Disbursement' button, and note the error displayed on the page.

Cause

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