'Remote program FAPDISBR failed with reason: FETCH-DISB' Error on Disburse Aid Page When Clicking Disbursement Button
(Doc ID 2719801.1)
Last updated on MARCH 07, 2022
Applies to:
PeopleSoft Enterprise CS Financial Aid - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
On the disburse aid page, when attempting to disburse an item type for a single student, by clicking the disbursement button, the following error occurs and displays on the page:
The problem tends to be specific to one emplid or item type, or only a few, with the process working as expected in most other instances.
The issue can be reproduced at will with the following steps:
- Navigate to Financial Aid > Disbursement > Disburse Aid > Disburse Aid or (if authorization override is needed) Financial Aid > Disbursements > Disburse Aid with Override > Disburse Aid with Override.
- Choose the correct term and scroll to the item type being disbursed.
- Click 'Override Authorization' box if appropriate.
- Click 'Authorization' button.
- Click 'Disbursement' button, and note the error displayed on the page.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |