My Oracle Support Banner

E-MCF: Clicking on an Email Link Results in "The file does not exist" Error (Doc ID 2720524.1)

Last updated on OCTOBER 21, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

When changing the MCF_GETMAIL node's MCF_server to "Office 365 EWS" Service Accounts, and MCF_Protocol to HTTPS protocol, attachments are loaded to the file server, but are not viewable. The user receives the following error when clicking on the attachment hyperlink in the email workspace.

ERROR

-----------------------

 

The issue can be reproduced at will with the following steps:

1. Log into PIA via a browser, and navigate to Correspondence > Search Inbound Email.

2. Open an email.

3. Click on the attachment hyperlink.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.