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New Enrollments Do Not Appear to End Prior Enrollments (Doc ID 2721337.1)

Last updated on OCTOBER 19, 2020

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When processing an event for a person with multiple jobs (i.e. multiple empl record numbers), new enrollments do not appear to be terminating the old ones.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the Benefits Administration process for multijob employee(s) (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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