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E-PIA: Error Opening Word Documents From Peoplesoft PIA In IE Browser "This document could not be registered. It will not be possible to create links from other documents to this document" (Doc ID 2725591.1)

Last updated on MARCH 12, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

On : 8.57.04 version, File Attachments

Unable to open word documents from Peoplesoft PIA

ERROR
--------
Opening Microsoft Word directly from IE11 gives the following error after clicking the "Enable Editing" button within word:

"This document could not be registered. It will not be possible to create links from other documents to this document"

After clicking OK to close the error pop-up, it then shows a error screen within the Word document instead of the word document.


The issue can be reproduced at will with the following steps:
1. Locate a candidate with a Word resume and click on the Word doc icon to open it.
2. When presented with the "What do you want to do with resume [file name].doc?" pop-up, choose Open. Choosing Save or Save As does not cause the error.
3. Click Enable Editing.
4. The "This document could not be registered. It will not be possible to create links from other documents to this document" error occurs.
5. Click OK.



Cause

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In this Document
Symptoms
Cause
Solution
References


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