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EHR: Careers - External Applicant When Using a Mac For New User Registration is Looping (Doc ID 2726480.1)

Last updated on NOVEMBER 25, 2020

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a new candidate applies to a job opening on a Mac, the Applicant is prompted to register. However, when the user tries to register they are not taken to the registration page. Instead they are taken to the Careers Welcome page, where the "Sign In" and "New User" links are missing, so their only option is to search for the Job Opening again which starts a loop and the users are not able to apply for jobs.


The issue can be reproduced at will with the following steps:


1. Select job opening and click "Apply Now".
2. Note user is prompted to log in or create a new account.
3. Select create new account
4. Note users are taken to the Careers Welcome page where the "Sign In" and "New User" links are missing.


Cause

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In this Document
Symptoms
Cause
Solution
References


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