My Oracle Support Banner

Attempt To Update Contact Details On Open Enrollment Personal Information Page Triggers Error "Your changes were not saved to the database." (Doc ID 2728066.1)

Last updated on NOVEMBER 12, 2020

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee tries to update Contact details on the Personal Information step of the Open Enrollment Activity Guide, he/she gets the following error:

ERROR
-----------------------
Your changes were not saved to the database.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee navigates to Employee Self Service homepage > Open Enrollment tile.
2. Employee proceeds through the Open Enrollment Activity guide to the Personal Information step.
3. Change contact details and attempt to save.
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.