Confirmation Statements Email Notifications Are not Generated Based on Configuration.
(Doc ID 2728068.1)
Last updated on JUNE 07, 2023
Applies to:PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
Confirmation Statements Email not getting generated correctly based on event configuration.
The issue can be reproduced at will with the following steps:
- Go to Setup HCM => Common Definitions => Text Catalog => Maintain Text Catalog.
- Add a new row for HBA- EMAIL_BODY_BOTH specific for Open Enrollment.
- Run Generate Statements batch process.
- The process is sending generic email regardless of Text Catalog configuration.
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