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Confirmation Statements Email Notifications Are not Generated Based on Configuration. (Doc ID 2728068.1)

Last updated on NOVEMBER 08, 2024

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Confirmation Statements Email not getting generated correctly based on event configuration.

The issue can be reproduced at will with the following steps:

  1. Go to Setup HCM => Common Definitions => Text Catalog => Maintain Text Catalog.
  2. Add a new row for HBA- EMAIL_BODY_BOTH specific for Open Enrollment.
  3. Run Generate Statements batch process.
  4. The process is sending generic email regardless of Text Catalog configuration.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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