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Confirmation Statements Email Notifications Are not Generated Based on Configuration. (Doc ID 2728068.1)

Last updated on JUNE 07, 2023

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Confirmation Statements Email not getting generated correctly based on event configuration.

The issue can be reproduced at will with the following steps:

  1. Go to Setup HCM => Common Definitions => Text Catalog => Maintain Text Catalog.
  2. Add a new row for HBA- EMAIL_BODY_BOTH specific for Open Enrollment.
  3. Run Generate Statements batch process.
  4. The process is sending generic email regardless of Text Catalog configuration.




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