Benefit Enrollment Pages Not Showing Newly Added Dependents when Electing Benefits
(Doc ID 2728761.1)
Last updated on FEBRUARY 22, 2023
Applies to:
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When an employee adds a dependent using the Self Service Dependent/Beneficiary Info or Benefits Summary component, it does not display on the election pages in Benefits Enrollment for the employee. The employee then clicks the Add/Update Dependent button and adds the same dependent. Upon save, both dependent records display on the Dependent and Beneficiary Information page.
Steps to reproduce the issue:
1. Add a dependent in the Self Service Dependent/Beneficiary Info component (Navigation: Employee Self Service homepage > Benefit Details tile > Dependent/Beneficiary Info).
2. Open Benefits Enrollment and select Medical card.
3. See no Dependent available for enrollment.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |