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Benefit Enrollment Pages Not Showing Newly Added Dependents when Electing Benefits (Doc ID 2728761.1)

Last updated on NOVEMBER 16, 2020

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee adds a dependent using the Self Service Dependent/Beneficiary Info component, it does not display on the election pages in Benefits Enrollment for the employee. The employee then clicks the Add/Update Dependent button and adds the same dependent. Upon save, both dependent records display on the Dependent and Beneficiary Information page.

Steps to reproduce the issue:

     1. Add a dependent in the Self Service Dependent/Beneficiary Info component (Navigation: Employee Self Service homepage > Benefit Details tile > Dependent/Beneficiary Info).
     2. Open Benefits Enrollment and select Medical card.
     3. See no Dependent available for enrollment.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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