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EEX 9.2: Workflow Approver Users Receive a Blank Email Notification with the Subject Title 'Approval Notification' after a PeopleTools Upgrade to 8.58+ (Doc ID 2729259.1)

Last updated on NOVEMBER 16, 2020

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


After a systems upgrade to PeopleTools Version 8.58 or higher, the Expenses Approver Users reported receiving a blank Email Notification from Workflow Approvals, each time an Expense Report, or a Cash Advance transaction is approved for payment. The blank Email Notification is containing in its Title the wording 'Approval Notification', but nothing else.

REPLICATION STEPS:

  1.- Have upgraded the FSCM 9.2 environment to PeopleTools Version 8.58+
  2.- Log into the FSCM Online Application as an Expenses User
  3.- Create a new Expense Report, or Cash Advance, and submit it for approval
  4.- Log into the FSCM Online Application as an Expenses Approver User
  5.- Locate the submitted transaction, and approve it for payment
  6.- The Expense Approver user will receive into their Email Account a new Email Notification with nothing else but a Title containing the wording of 'Approval Notification'

Such blank Email Notification is confusing the Users, as there is no further information nor details of what the problem or task at hand may be. Hence, this 'Approval Notification' blank Email should not be triggered nor sent out by the Approval Workflow.

 

NOTE: This blank Email Notification with Title of 'Approval Notification' is taking place for all delivered Approval Processes such as Requisitions, Journals, Vouchers, Expense Reports, Assets, Cash Advances, etc...

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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