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ChatBot Assistant triggers error "Sorry, I'm having trouble connecting with the application right now. Try again some time later. If issue persists, contact your System Administrator." (Doc ID 2729427.1)

Last updated on NOVEMBER 24, 2020

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Absence Management - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
PeopleTools 8.58.06



Symptoms

All ChatBots Assistants are failing with the following error when the user is trying to ask a question:


Steps to replicate the issue:

1. Navigate to Employee Self Service Homepage, choose the tile of the ChatBot Assistant configured
2. After typing Hi, the above error is triggered in PeopleSoft.

Cause

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In this Document
Symptoms
Cause
Solution
References


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