My Oracle Support Banner

Payee Messages Grid not Showing Correctly When Click on 'View All' or 'Show Next Row' (Doc ID 2730980.1)

Last updated on NOVEMBER 24, 2020

Applies to:

PeopleSoft Enterprise HCM Global Payroll Australia - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Global Payroll Core - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

A minor display issue exists when navigating through multiple results pages in the Payee Messages grid with 'View 2' selected rather than View all. When using the 'Show Next Row' button, the results displayed are actually only incremented by 1 row at a time. But the drop down list of rows being displayed at the top right of the grid behaves strangely, alternating between displaying '1-2 of X' rows & the 2 that legitimately should be displayed.


The issue can be reproduced at will with the following steps:
1) Open any Calendar Group in the Payee Messages page & click Select Matching Messages.
2) Click View All (only the first 3 rows shown ) – this shows that there are only 2 messages for XXX.
3) Click View 2 again, Click Show New Row. The rows displayed are incremented by 1, with the 2nd of XXX payee messages & the 1st of YYY payee messages being displayed.
However, it is incorrectly indicated that rows ‘1-2 of 24’ are being displayed.

4) Click Show New Row again. The rows displayed are again incremented by 1, with both of YYY payee messages being displayed. Now it is correctly indicated that rows ‘3-4 of 24’ are being displayed.
5) Click Show New Row again. The rows displayed are again incremented by 1. It is again incorrectly indicated that rows ‘1-2 of 24’ are being displayed
6) Click Show New Row again. The rows displayed are again incremented by 1. Now it is correctly indicated that rows ‘5-6 of 24’ are being displayed 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.