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If there are More than 100 Adobe Signature Users, Get the Error When Clicking The Prepare And Route for e-Signature (Doc ID 2732161.1)

Last updated on APRIL 04, 2025

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

If there are more than 100 Adobe signature users, get the error when clicking the Prepare and Route for e-Signature button


The issue can be reproduced at will with the following steps:
Setup : Configure OAUTH for Adobe Sign

1. Navigate : Supplier Contracts > Supplier Contracts Setup > Configure OAUTH Setup
Adobe Sign has 1500+ account users. One of the Users email address has been added to VP1_CLONE in the Account Users grid
2. Login VP1_CLONE
3. Create Contract & Contract document
4. Click Prepare and Route for e-Signature
Issue : Getting an Error

Changes

 Not Applicable

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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