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Multiple Empty Approval Emails are Sent on all AWE Workflows like Requisition and Purchase Order Approval, Supplier Approval, Voucher Approval, Expense Sheet Approval (Doc ID 2732447.1)

Last updated on NOVEMBER 27, 2020

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After upgrading to Image 36 and PeopleTools 8.58, multiple empty approval emails are sent on all AWE workflows: Requisition approval, Purchase Order approval,Supplier approval, Voucher Approval, Expense Sheet Approval etc

It seems that the initiator of an approval transaction always gets an empty email.

The approver gets an email with data of the transaction that has to be approved. But in the same time the initiator gets an email also, with no data at all. Just an empty email.

Then when the approver does approve the transaction, an email is send to the initiator, with the data of the approved transaction. But in the same time, the approver also gets an email with no data at all, an empty email again.

Changes

Issue specific for customers on 8.58 or higher.

Starting 8.58, notification channel selection will be controlled through Notification Configurations.

Customers on 8.58 need to apply <Bug 31996595> for creating the configurations.

So for Peopletools 8.58 and above, the management of notifications has been moved to PeopleTools Push Notifications Framework.

Peopletools> Push Notifications > Notification Window > Notification Configuration.

PeopleBooks will reflect the change once all pillars (FSCM/HCM/CRM/CS/ELM) uptake People Tools 8.58 notification changes.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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