My Oracle Support Banner

E-PIA: On PT8.55 Career Recruitment the Forgot Password Reset Is Not Working with Chrome Browser (Doc ID 2733262.1)

Last updated on DECEMBER 01, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


This issue ONLY happens on PT 8.55 when using Chrome Browser.

The issue can be reproduced at will with the following steps:

1) In Chrome, click the sign-in link. Navigate to Careers, Create user, and
2) Then Navigate to Careers, click Forgot Password.
3) Enter your user name.
4) Answer the secret security password and then click to get your new
5) System generated password sent to the email address provided
6) Sign in using the new password and you get taken back to the home page
again without signing in. No change password popup appears to change the new password. This
popup works in every other browser.





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.