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EEC 9.2: Getting Error Message "Unable to Add an Activity Guide Template" (18111,3118) When Trying to Create a New AG Template (Doc ID 2733783.1)

Last updated on DECEMBER 02, 2020

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Testing out the new functionality on Activity Guide Composer, Users are facing an issue when trying to create a new Activity Guide Template, with the system issuing Message Catalog Error Message (18111,3118), stating that the User does not have security access.

When creating the Activity Guide Category set up, at the Security tab, the below Roles have been defined to grant proper access:

    - Administer Category: Roles of 'Portal Administrator', 'AG Composer Administrator', and 'AG Composer User' have been added
    - Add Templates: Roles of 'Portal Administrator', 'AG Composer Administrator', and 'AG Composer User' have been added

At the PeopleTools Profile level, for the affected User, all 3 Roles have been added into the Roles tab.

The Error Message (18111,3118) is being triggered by the system because it is looking into Record Field PS_AGC_CAT_SCRTY.AGC_ROLENAME to find the defined Security Roles for ALL existing Activity Guide Categories, and if one does not have any defined, the Fetch Field action returns a NULL.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Administrator User ID VP1
    2.- Navigate to: PeopleTools > Security > User Profiles > User Profiles
    3.- Open existing User ID VP1 Profile
    4.- Go to the Roles tab, and add the following delivered Roles:
              - Portal Administrator
              - AG Composer Administrator
              - AG Composer User
    5.- Save the changes
    6.- Navigate to: Enterprise Components > Activity Guide Composer > Categories
    7.- Add a new value, and populate all the needed Fields in the Category tab
    8.- Continue by going into the Security tab, and add the following Roles:
              - Administer Category: Add the delivered Roles of 'Portal Administrator', 'AG Composer Administrator', and 'AG Composer User'
              - Add Templates: Add the delivered Roles of 'Portal Administrator', 'AG Composer Administrator', and 'AG Composer User'
    9.- Save the changes
    10.- Navigate to: Enterprise Components > Activity Guide Composer > Templates
    11.- Click on the 'Add Activity Guide Templates' button
    12.- The system throws an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

    " Unable to add an activity guide template.
      You do not have security access to an activity guide category to add templates.  Please contact your system administrator to review security access to add templates for an activity guide category. "

Users are unable to create any new Activity Guide Templates, so the functionality becomes useless. Nothing can be done further.

Users should be able to create new Activity Guide Templates by choosing among the Activity Categories for which the added Security Roles have been granted on PeopleTools Profile. Those AG Categories that have no Security Roles should not be triggering such Error Message.

NOTE: In the images/screenshots/examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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