EEC 9.2: Getting Error Message "Unable to Add an Activity Guide Template" (18111,3118) When Trying to Create a New AG Template
(Doc ID 2733783.1)
Last updated on DECEMBER 02, 2020
Applies to:PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
Testing out the new functionality on Activity Guide Composer, Users are facing an issue when trying to create a new Activity Guide Template, with the system issuing Message Catalog Error Message (18111,3118), stating that the User does not have security access.
When creating the Activity Guide Category set up, at the Security tab, the below Roles have been defined to grant proper access:
- Administer Category: Roles of 'Portal Administrator', 'AG Composer Administrator', and 'AG Composer User' have been added
- Add Templates: Roles of 'Portal Administrator', 'AG Composer Administrator', and 'AG Composer User' have been added
At the PeopleTools Profile level, for the affected User, all 3 Roles have been added into the Roles tab.
The Error Message (18111,3118) is being triggered by the system because it is looking into Record Field PS_AGC_CAT_SCRTY.AGC_ROLENAME to find the defined Security Roles for ALL existing Activity Guide Categories, and if one does not have any defined, the Fetch Field action returns a NULL.
1.- Log into the FSCM Online Application as an Administrator User ID VP1
2.- Navigate to: PeopleTools > Security > User Profiles > User Profiles
3.- Open existing User ID VP1 Profile
4.- Go to the Roles tab, and add the following delivered Roles:
- Portal Administrator
- AG Composer Administrator
- AG Composer User
5.- Save the changes
6.- Navigate to: Enterprise Components > Activity Guide Composer > Categories
7.- Add a new value, and populate all the needed Fields in the Category tab
8.- Continue by going into the Security tab, and add the following Roles:
- Administer Category: Add the delivered Roles of 'Portal Administrator', 'AG Composer Administrator', and 'AG Composer User'
- Add Templates: Add the delivered Roles of 'Portal Administrator', 'AG Composer Administrator', and 'AG Composer User'
9.- Save the changes
10.- Navigate to: Enterprise Components > Activity Guide Composer > Templates
11.- Click on the 'Add Activity Guide Templates' button
12.- The system throws an Error Message
To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.
" Unable to add an activity guide template.
You do not have security access to an activity guide category to add templates. Please contact your system administrator to review security access to add templates for an activity guide category. "
Users are unable to create any new Activity Guide Templates, so the functionality becomes useless. Nothing can be done further.
Users should be able to create new Activity Guide Templates by choosing among the Activity Categories for which the added Security Roles have been granted on PeopleTools Profile. Those AG Categories that have no Security Roles should not be triggering such Error Message.
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