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ELM 9.2: Reason Code Not Populated on Email Notification to Learners when Using a Cloned Version of Template for Event ID LM_LECR_CERT_REVOKE (Doc ID 2734098.1)

Last updated on AUGUST 18, 2021

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Reason Code not populated on Email Notification to Learners when using a cloned version of template for Event ID LM_LECR_CERT_REVOKE.
 

Steps to Replicate Issue:

1. Log in as an Administrator
2. Navigate: Enterprise Learning > Notifications > Notification Templates
3. Search for the 'LM_LECR_CERT_REVOKE' template
Clone this template and add the following variables to the Message Text (if
not already added):
%REASON_CODE
 
Save new template

4. Navigate: Enterprise Learning > Notifications > Configure Notifications
   Update template to the modified  version for LM_LECR_CERT_REVOKE event

5. Stage proper data to have the LM_LECR_CERT_REVOKE event triggered.

6. To send the Revoke notification email, run Enrollment Notifications (AE LM_NOTIFY)
7. Once email received by Learner, verify that email populates all expected
variables from modified version of template.


Cause

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In this Document
Symptoms
Cause
Solution
References


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