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Return to Search Button Error 'You must select an institution (14300,30)' on Person Profile Page (Doc ID 2734466.1)

Last updated on DECEMBER 22, 2020

Applies to:

PeopleSoft Enterprise CS Contributor Relations - Version 9.2 and later
Information in this document applies to any platform.


On the Contributor Relations > Constituent Information > People > Person Profile page (AV_PRSN_PROFILE) , when clicking the Return to search option to select a new EMPLID, the following error occurs:

This issue only happens when there is a single entry in the ps_institution table. The expectation is that the user's default institution should be carried when clicking the return to search option.

In at least one case, the issue was seen specifically after upgrading Tools, however it's not clear if the issue is Tools related since the problem is unique to the one page. 

The issue can be reproduced at will with the following steps:

  1. In the Campus Solutions institution table, set up only one academic institution.
  2. Navigate to Contributor Relations – Constituent Information – People – Person Profile. 
  3. Open the page for any id. 
  4. Click Return to Search. 


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