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E-CLOUD: CM 11-Self Update Process Fails at Step 4:Issue With Accessing the Pi_home, Check NFS Share Settings in FT Machine [TCP Ports 111, 2049 and UDP Ports 111 and 2049] (Doc ID 2734482.1)

Last updated on DECEMBER 07, 2020

Applies to:

PeopleSoft Cloud Manager - Version 11 and later
Information in this document applies to any platform.

Symptoms

CM 11 self patch update failed at Step 4 - Install Change Assistant and Configure PUM source and target database. 

Issue was happening while PUM SRC windows client was trying to copy the pi_home from PUM SRC FT Linux server NFS mount point in "Configuring CA Add Target" step.

Error message from CM Manage Update Page:


The issue can be reproduced at will with the following steps:

1. Login to CM 11
2. Cloud Manager Settings > Manage Updates
3. Click Apply
4. Failed at Step 4 - Install Change Assistant and Configure PUM source and target database.

Changes

NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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