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Candidate Center Service Item ID Shows "Service Label" Instead of Message Text Defined in Service Item Setup (Doc ID 2735000.1)

Last updated on DECEMBER 22, 2020

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When using candidate center and viewing a service item, a student sees only "Service Label" for the description of the item. 

According to PeopleBooks, the message defined in the Student Label Item setup is supposed to provide the help text that appears when students hover over the service label in the My Service Items region.

The issue can be replicated at will with the following steps:

  1. Navigate to Set up SACR > Product Related > Student Records > Research Management > Service Item Setup, and assign a message to a service item. 
  2. Navigate to Self Service > Research Activities > Candidate Center and My Service Items, as a student who has the service item assigned from step 1. 


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