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COBRA Administration Process Does Not Prepare All Coverage Code Options for an Employee Covering Only One Dependent (Doc ID 2741513.1)

Last updated on JANUARY 19, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee who is currently covering only a child terminates and the COBRA Administration process runs, it does not prepare all the expected options for the user to choose when making an election.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Terminate employee with a plan option covering only a Child. Navigation: Benefits > Enroll in Benefits > Health Benefits.
2. Run the COBRA process to prepare the event elections. Navigation: Benefits > Administer COBRA Benefits > Manage Automated Participation > Qualify Event/Proc Enrollment.
3. Make an election for the COBRA participant.  Navigation: Benefits > Administer COBRA Benefits > Manage Automated Participation > Participant Elections.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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