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Self Service Make A Payment, or Payment Tester fails with 'An error has occurred processing your payment. We apologize for the inconvenience' (Doc ID 2742541.1)

Last updated on JANUARY 11, 2021

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When trying to punch out to the epayment provider site to make an electronic payment or use the Electronic Payment Test, an error occurs:

This issue can be replicated by the following steps:

  1. Navigate to Set Up SACR, Common Definition, Electronic Payments, Electronic Payment Test;
  2. Populate the page for the Hosted Payment implementation;
  3. Click on 'Post to Hosted Payment URL' button.


Cause

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In this Document
Symptoms
Cause
Solution
References


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