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E-CRM: New Row Should Not Be Added To PS_RC_FEEDBACK Table when a New Solution Is Added (Doc ID 2750753.1)

Last updated on FEBRUARY 15, 2021

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When a new solution is added to the Knowledgebase, a new row is inserted in the PS_RC_FEEDBACK table.  This row should not be added.  The PS_RC_FEEDBACK table should contain only rows where feedback was actually added to a solution, not when a new solution is added.  This causes unnecessary database rows in the PS_RC_FEEDBACK table.


Steps to Replicate Issue:

1. Main Menu > Solutions > Search Solution

2. Add Solution

3. Save





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