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EPY: ESS User Not Able To Access W2 For Second Row That Has Multiple Files - Popup Page Shows Blank (Doc ID 2750774.1)

Last updated on FEBRUARY 10, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

User trying to view second W-2 row that has multiple files instead only sees a blank popup page.

The issue can be reproduced at will with the following steps:
1. The employee navigates to ESS fluid homepage > Payroll tile > W-2/W-2c Forms tile to see the W-2 files.
2. They have 2 rows showing, for different locations/companies. Clicking to view the form on the top row returns the form as expected.
3. Clicking on the 2nd row brings up an empty popup page.

Cause

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In this Document
Symptoms
Cause
Solution
References


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